Sophie Mawhinney
Product Manager at Fliplet
Building products that matter through cross-functional collaboration, AI-assisted prototyping, and customer-centric design
About Me
I'm a Product Manager at Fliplet with nearly 5 years at the company, currently leading cross-functional collaboration with Engineering, Design, Customer Success, and Account Management teams to deliver products that align with business and customer goals.
I leverage AI-assisted vibe coding using Cursor and Claude Code to rapidly prototype product concepts and validate feasibility. With a Master's in Public Administration from USF and a background in Psychology & Criminology from Florida State, I bring a unique blend of analytical thinking and human-centered design to product development.
My career spans Customer Success, Property Management, and Data Analytics across Florida, Austin, New York, and London—giving me a global perspective on building solutions that truly serve users.
Skills & Expertise
Product Management
PRDs, roadmaps, cross-functional collaboration, and go-to-market strategy
AI Prototyping
Cursor, Claude Code, MCP tools for rapid concept validation
Customer Success
Onboarding, training, retention, and enterprise client management
Operations
Process improvement, CRM systems, project management
Tools & Technologies
Experience
Product Manager
Fliplet- Lead cross-functional collaboration with Engineering, Design, Customer Success, and Account Management
- Own and deliver detailed Product Requirements Documents with internal and client feedback
- Apply AI-assisted vibe coding using Cursor and Claude Code to rapidly prototype and validate
- Build functional prototypes and internal tools to test user flows and data models
- Use MCP tools to design and implement platform features directly in the product environment
- Guide user testing and UAT, translating insights into actionable improvements
Customer Success Executive
Fliplet- Customer onboarding, implementation, training & support for mid-market/enterprise clients
- Project management liaising with large clients to ensure smooth platform utilization
- Designed and built custom apps tailored to customer objectives and strategy
- Client retention, upgrades, and renewal support with Account Managers
Client Onboarding & Customer Success Manager
UpTop- Management and implementation of Sales, Onboarding and CS software programs (Salesforce, OutReach, Intercom, Pardot, Appcues, MailChimp)
- Developed internal operational procedures and client-facing training guides
- Project management of client transition and migration to/from SaaS platforms
- Worked directly with CEO and CTO to implement new product strategy
Property Account Manager
FirstService Residential- Daily operations for 7 residential properties in Manhattan
- Budget preparation, monitoring, and capital project management
- Staff management, payroll, and Board of Directors reporting
Education
University of South Florida
Master's Degree, Public Administration
2012 - 2014
Florida State University
Bachelor of Arts (BA), Psychology & Criminology
2007 - 2011
Get In Touch
I'd love to hear from you! Whether you want to discuss product ideas, collaboration opportunities, or just connect—feel free to reach out.